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Cancellation & Refund
Because v1 is cash on delivery, most refunds are handled offline with the seller. This page explains the usual path.
Last updated: 4 August 2026
Before dispatch
Contact us or the seller as soon as possible with your order number. If the order has not been packed or shipped, we will try to cancel and restock the items.
After dispatch or delivery
If an item is damaged, wrong, or not as described, share photos and your order number via Contact within a reasonable time of delivery. We will coordinate with the retailer on return or replacement.
Refunds
When no online payment was collected, there is usually nothing to refund digitally. If you already paid the delivery agent and a return is agreed, the seller arranges repayment offline.
Non-fulfilment
If a seller cannot fulfil an item after checkout, that line will be cancelled and you will not be asked to pay for it on delivery.