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FAQs
Quick answers about browsing, checkout, delivery, and your account.
Last updated: 4 August 2026
Do you take online payments?
Not in this version. Orders are cash on delivery / pay when your parcel arrives. Online payment gateways will come later.
Can I order from more than one store?
Yes. Your cart can include products from different retailers. At checkout we create one order per retailer so stock and delivery stay accurate.
How do I track an order?
Use Order Tracking with your order number and phone, or sign in to My Account to see your order history.
What if an item is out of stock?
We reserve stock when you place the order. If something cannot be fulfilled, the retailer or InfoLive support will contact you to adjust or cancel that line.
How do cookies work?
We use essential cookies for your cart and signed-in session, plus a small preference cookie when you accept the cookie notice. See the Privacy Policy for details.